Privacy Policy

This privacy notice sets out how The Golden Charter Trust (“us”, “we” or “our”) collects and uses your personal data.

We are the Trust fund of Golden Charter Limited (the “Company”), one of the UK’s leading providers of pre-paid funeral plans. We do, on occasion, process personal data relating to funeral plans but do so as a data processor on behalf of the Company. This Privacy Notice only deals with our use of personal data as a data controller.

The Company has its own Privacy Notice which explains how it collects and uses personal data, including information relating to funeral plans, funeral services and the administration of funds held by us. You can access the Company’s Privacy Notice here.

Types of personal information we collect
The personal data we directly collect from you is:

  • Your name
  • Your email address

How we use your personal information
The table below explains how we use your personal information and the reasons that we rely on in doing so. Where these reasons include legitimate interests, we explain what these legitimate interest are:

We do not market and do not share your details with any third parties for marketing purposes.

Where we collect your personal information from
Your information is collected via a contact form found on our website. The contact form exists purely as a channel of communication with planholders/members of the public. The use of the contact form is not mandatory and is used at your discretion.

For the purpose of administration, personal data collected by Golden Charter Limited upon purchasing a funeral plan is shared with us. Details of the personal data collected by Golden Charter Limited, and their privacy notice, can be found on their website.

Who we share your personal information with
The Golden Charter Trust uses IT systems provided by the Company. If we receive an enquiry that we consider would be better dealt with by the Company, then we will pass that enquiry to the Company.

Retention period
We will process personal data for the length of time required to fulfil the purposes we collect it for and to fulfil our obligations, including for the purposes of satisfying our legal, accounting or reporting requirements. After a period of six months, we will ensure that it is disposed of in a secure manner.

Where we hold your personal information internationally
We do not transfer your personal information outside the European Economic Area (EEA).

How we use your information to make automated decisions
You will not be subject to decisions that will significantly impact on you based solely on automated decision-making.

Using our website
Our website uses cookies. We use cookies to improve the functionality of our website. For more information please see our cookie page.

Your rights
Under GDPR, you have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – in some cases, you may ask us to restrict how we use your personal information.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation. We will endeavour to provide you with the detail we hold on you to allow you to take it to another organisation. This may be limited by technological requirements.
  • Right to object – you have the right to object to certain types of processing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Withdrawing consent – where we use your personal information with your consent, you may withdraw that consent at any time and we will stop using your information for the purpose(s) for which consent was given.

Please contact us in any of the ways set our in the Contact details section if you wish to exercise any of these rights.

Changes to our Privacy Notice
We keep this Privacy Notice under regular review and will place any updates on this website. It was last updated in [September 2018].

Contact details
If you wish to contact us about the personal data we hold about you, or if you have any questions about this Privacy Notice, please write or email using the information below:


Address line 1: The Golden Charter Trust
Address line 2: 10 Canniesburn Drive
Address line 3: Bearsden
Address line 4: Glasgow
Address line 5: G61 1BF


In the event that you wish to make a complaint about how your personal data is being processed by The Golden Charter Trust, please write or email us using the contact details above.

You also have the right, if you are still not satisfied with how we have handled your personal data, to contact the Information Commissioner’s Office (ICO):

Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF